Prices do not include fees associated with cross-border shipments and may be subject to duties and taxes.
Any customs, duty or import fees will be at the customer’s expense at time of delivery to be paid directly to our preferred carrier. These are calculated based on the destination country’s regulations and rates. These expenses are non-refundable.
Occasionally customers are erroneously double charged for sales tax. Should this happen to your order, please do not hesitate to reach out to our customer experience team for a full refund of the taxes paid at time of purchase.
Orders that are refused will be considered as an unauthorized return and will be subject to a 15% restocking fee.
If you would like to reclaim duty and taxes for items being returned, the item will need to be shipped back to the US at the customer’s expense.
For location information, please contact the customer care team at email@example.com.
How does rental work?
Rental is the new way of enjoying high end luxury products. Our selection is available for rental starting 3,6,9 or even 12 months for as low as 6$+tax a day! (Monthly rental of 179$+tax). This way, you decide how long you wish to keep the model and when your rental is over, you simply have to send it back to us and move on to another trendy model!
Can I extend my rental after my first initial period?
Yes. Once your initial period of rental ends, you can continue renting the bag on a monthly basis by sending us an email when your rental is due. We will keep charging the monthly fee as long as you tell us you wish to keep the bag. At the end of your rental period, if you don’t inform us that you wish to keep the bag, we will assume you’ll return the bag. For each day late, you will be charged a 6$CAD/day fee. After 7 days, we will charge the full monthly amount and assume you have kept the bag for one additional month.
How many items can I rent at the same time?
For now, only 1 rental at a time is allowed. LXR needs to have received a rental before allowing customers to rent another one.
Why can’t I rent more than one item at a time?
We want to offer the rental program to as many Canadians as possible and we want our customers to fully love and enjoy their product for the period of time they choose. For this reason, we only allow one rental at a time for now.
Can we rent the product for less than 3 months?
For now, the minimum rental period is 3 months so that each of our clients can fully embrace their product.
What happens if I damage the bag?
For minor damages, we got you covered! Simply add the monthly insurance of 15$CAD/month and we will cover any minor damages such as minor stains, rips, missing beads, stuck zippers or other minor damage.
For any other damages, not covered by our insurance, LXR has the right to charge you for the full retail price if the product cannot be placed back in its original condition.
What does the insurance cover?
At LXR, we got you covered! Enjoy your bag while being protected for minor damages on the bag. For only 15$/month, protect your bag with our minor damages insurance that will protect you from minor stains, rips, missing beads, stuck zippers or other minor damage.
Where do you ship?
All across Canada!
How do I return my product when my rental is over?
You have two ways of returning the product to us:
- You will receive a prepaid return label that will allow you to return the product back to us through any Canada Post locations.
When are the rental start and end dates?
Your rental period starts the day your shipment arrives at your destination.
You must ship the product back at last on the day the rental agreement ends. We will keep the same initial date for each additional month.
Ex: If the rental starts March 15th, your agreement is for 3 months and you do not plan on extending the agreement, then you must ship the bag back at last on June 15th. In contrast, if you decide to extend your rental by a month, then return will be due on July 15th.
I lost my return label, how can I get another one?
You can send us an email at: firstname.lastname@example.org and we will get you another return label to ship your product back.
I love the bag I rented, can I purchase it?
Yes, you can! You can request a buying quote at any point by sending us an email at: email@example.com and someone from our product team will evaluate the product and offer you a new price for your product!
Why do I have to upload my ID to rent an item?
Knowing our customers is very important to us and we want to make sure that your identity is fully protected while engaging into a rental agreement. By sending us a verified ID, we make sure that we interact with the proper customer, hence favoring a better relationship between LXR and Co and our rental customers. Rest assured, your data is protected under the canadian regulations in place for data privacy.
What are the best cleaning tips for the bag?
Remember to stuff your bag when not in use. This will prevent cracks and unusual deformation marks on your bag.
If your Louis Vuitton item has vachetta (untreated leather) trim, make sure your hands do not have excess hand cream as this will prematurely darken the leather. Be mindful of the weather when taking your bag out for a stroll as rain might stain your bag permanently, you can protect it inside your jacket or under an umbrella if you are caught up in the rain!
Use a dust bag while the bag is in storage. This helps protect the bag from both dust and moisture. Store your bag in a dry and heat controlled environment to keep your bag intact.
Can I use a gift card or apply a promo code for a rental item?
We currently do not allow payments by gift card for rental pieces and rental collection is excluded from promotions.
Can I return my rental if did not fell in love with the bag?
The rental agreement is valid for the entire duration of the rental selected and cannot be cancelled. No refund will be issued if the bag is returned early.
Can I swap my rental during the rental period?
If you are not entirely satisfied with the bag you rented, email firstname.lastname@example.org to inquire about a swap within the first 10 days of the rental. Please note that swaps are subject to different conditions as well as a restocking fee of 50$CAD.
What is consignment exactly?
Consignment is a business arrangement, in which, you the consignee, entrusts us the consignor, to sell your luxury items on your behalf. By consigning with LXR, you pay us a portion of the profits made from the sale of your luxury goods. So why consign you may ask?
What are the benefits of consigning?
LXR is very selective of the brands, quality, and authenticity of the luxury items that are carried on the website. This strategy helps to boost the attractive quality of all our goods as well as yours when our clientele can trust that LXR is synonymous with true authentic luxury. When your luxury goods appear on our website, the standardized look between all the products we sell boosts the high-quality perception that our clients have come to know and love. Sit back, relax, and let us do all the rest.